FAQ

FAQ

Is online betting legal?

  • That depends on the country where you reside, but online betting is legal in the UK, most European countries and most countries throughout the world. Make sure that you check local laws and see whether it is legal in your country, state or province.

Is it safe to deposit money online?

  • Yes, making a deposit online is safe. Most betting operators offer a variety of deposit methods and you can choose the one that suits you the most.

Can I deposit and withdraw using my credit/debit card?

  • Yes, you can use your credit or debit card to make deposits and withdrawals.

Can I use someone else’s credit card?

  • No, you can’t, the credit card has to be in the same name as the betting account, because otherwise the payment won’t be accepted.

Can I use multiple payment methods?

  • Most operators will allow you to register more than one payment methods. Some operators require you to withdraw using the same method that was used for the deposit, except in cases when the deposit method in question isn’t accepted as a withdrawal method.

How long do I have to wait until a deposit is processed?

  • It depends on the method. Most deposits are processed instantly. However, if you’re using bank wire transfer, or some other method it may take up to several working days. Credit/debit card and e-Wallet deposits are instant.

How long do withdrawals take?

  • Withdrawals can take a bit longer. If you’re withdrawing money using e-Wallets such as Skirll or Neteller, it may take up to 24 hours, but sometimes it is even faster. Credit card withdrawals may take up to several working days, whereas wire transfer withdrawals take longer.

Are there any deposit fees?

  • It depends on the operator, some operators charge deposit fees, whereas other don’t. Also, the operator might charge fees on certain deposits, via certain deposit options and not on other deposits.

Are there minimum and maximum deposit amounts?

  • Yes, there is a limit to how much you can deposit and withdraw at once. Moreover, most operators have a limit on the amount that can be withdrawn per month and the number of free withdrawals allowed per month. The limits may vary, depending on the operator and the chosen payment method.

Can I open betting accounts with multiple operators?

  • Yes, you are free to open a betting account with more than one operator.

Can I open more than one account with the same operator?

  • No, you are only allowed to have one betting account with one operator. Don’t try to open a second account because it will be closed and your funds might be frozen.

Is there a limit on the amount that I can wager?

  • Usually, there is no limit on the amount and you can wager as much money as you want on a single bet.

Is there a limit on the winning amount?

  • Yes, there is a limit on the winning account. Generally, it depends on the sport you’re betting on and the competition. Typically, you can expect highest limits on the English Premier League and other top football competitions. Certain popular horse races also have high limits. The amounts that can be won on minor sports or lower league football are a lot smaller.

Do I have to pay any taxes on my winnings?

  • It depends on the country in question. Most countries don’t make punters pay taxes on their winnings. Instead they tax the profit of the operators. Most European countries for example, don’t charge any tax, although in some countries the winners have to declare their winnings as income.

Can I bet on my mobile phone or tablet?

  • Yes, most operators have mobile friendly websites and/or mobile apps that can be downloaded for free and you can deposit, bet and withdraw using your mobile phone or tablet, you don’t have to be on your computer.

Do I need to provide any documents in order to open a betting account?

  • Some operators will ask you to scan and send an identification document before they can process your first withdrawal. However, you won’t be required to do that for your future withdrawals.

Can I speak to a member of staff if I have any issues?

  • Yes, you can always contact customer support. Some operators allow you to chat with a member of staff live, via an online chat platform which is available on the website. Phone and email support is also provided.

I think I am betting too much, what should I do?

  • Most operators offer a so called ‘time-out’ option which allows to take a break from betting for a certain short period of time like one day, one week or up to a month. If that’s not enough, you can take a longer break, or self-exclude yourself for a longer period of time, like 6 months, a year or even two years.

I am not 18 yet, but I really want to bet and I know anything about football, can I bet?

  • No, you can’t. Online betting just like any other form of betting or gambling is strictly prohibited for persons under the age of 18 (or the appropriate legal age in the country where you live). Don’t try to open an account if you’re not of legal age, because you won’t be able to, or if you do manage your funds might be frozen.

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